If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new Credentia Platform online account. Click here to login and then click the "Sign Up" link on the login page.

When you create a new Credentia Platform account, all of the data from your old Pearson VUE online account will carry over to your new Credentia account.

Create or Log into your Credentia Platform account to:

• Change your current address and phone number.

• Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.

• Obtain and submit an Examination Testing Application.

• Check the Testing Application status.

• Find test sites and availability.

• Schedule, reschedule, or cancel an examination.

• View exam details such as examination type, scheduled time, date, and location.

• View the Score report.

• Submit and review a Grievance application for completed examination.

• Submit an excused absence application.

Contact Customer Service when:

• Problem occurs when creating a Credentia Platform Account.

• Did not receive an activation link.

• Problem occurs when applying an assigned voucher code.

• Testing Application Issue.

• Received an error message when scheduling an examination.

• Score report is not viewable in Credentia Platform after 24 hours from your exam.

• Call 888-204-6249

For all other question contact North Carolina Department of Health and Human Services at:

North Carolina Department of Health and Human Services
Health Care Personnel Education and Credentialing Section
Phone: (919) 855-3969
Fax: (919) 733-9764
8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 3:00 p.m. EST
2709 Mail Service Center
Raleigh, NC 27699-2709
Website: https://info.ncdhhs.gov/dhsr/hcpr/index.html